Refund Policy

Effective Date: July 17, 2025
 Last Updated: July 18, 2025
 
At V-A and Associates, we are committed to delivering high-quality consulting services, workshops, training sessions, and digital resources. Our goal is to provide value and measurable impact to every client engagement.
 
Because our work involves professional services and time-based engagements, refunds are limited and may only be granted under the conditions outlined below.
 
 
Eligible Refund Conditions
 
We may offer a partial or full refund at our discretion if:
 

• A scheduled session, workshop, or engagement is canceled by V-A and Associates.

• A digital resource purchased through our Site is found to be defective or inaccessible, and the issue cannot be resolved within a reasonable time.

• There is a billing error that results in overpayment.

 
Ineligible Refund Conditions
 
Refunds will not be provided in the following situations:
 

• You change your mind after services have been rendered or a session has been completed.

• You fail to attend a scheduled consulting session, workshop, or event without prior cancellation notice (see cancellation terms in your service agreement, if applicable).

• You are dissatisfied with outcomes that are subjective in nature (e.g., personal opinions about style, delivery, or results) when services have been delivered as described.

• Delays caused by third-party platforms or tools used to support service delivery.

 
Contact Us
 
If you believe your situation qualifies for a refund under these terms, please contact us at aloha@robv-a.com. Include the following information:
 

• Your full name

• Date of service or purchase

• A description of the issue

• Relevant supporting documentation (if applicable)

 
We will review your request within 5–7 business days and respond with a resolution.